DELIVERY POLICY
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. If the delivery address you enter on the order form is different from the delivery address on your Paypal payment confirmation, the address supplied by Paypal will take preference!
We reserve the right to cancel any order and refund payment at our discretion. This is due to bad delivery success rates in some countries. We would rather not risk your money or our reputation!
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform ELICINA NZ SOUTH PACIFIC if an order does not arrive.
Please also note that international parcels (sent outside of New Zealand) are not "track and trace" by default. The New Zealand Post is very reliable, if the post in your country is not then we recommend you pay the extra fee for tracking, although that still may not guarantee delivery in some cases, it will show at what stage the parcel was lost!

Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

REFUND POLICY
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our Office in its original undamaged condition. To: 2a 23 Clyde Road, Browns Bay, NorthShore, Auckland 0630, New Zealand.
Promotions and Competitions Other Terms and Conditions not listed herein and applying to ELICINA NZ SOUTH PACIFIC promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

PRIVACY POLICY
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. ELICINA NZ SOUTH PACIFIC will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does ELICINA NZ SOUTH PACIFIC disclose the information it collects to outside parties?
ELICINA NZ SOUTH PACIFIC does not sell, trade, or rent your personal information to others. ELICINA NZ SOUTH PACIFIC may release customer information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of ELICINA NZ SOUTH PACIFIC, our users, or others.

What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number and address.
Credit card details if paying by credit card are not disclosed to us but used by our Paypal gateway to complete the order. This allows us to process and fulfill your order successfully.
ELICINA NZ SOUTH PACIFIC does not store any credit card information on our servers.

What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. They allow you to place your online order. Cookies are required by our shopping cart and make it easy for you to repeat your order next time as they are used to remember your order form entries.
Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Your Consent
By using our website, you consent to the collection and use of this information by ELICINA NZ SOUTH PACIFIC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

PAYMENT GATEWAY INFO
Our payment options available are most importantly safe and secure. We offer Credit Card processing, Your Paypal account or Direct Deposit. Credit Card payments are made directly through Paypals secure server to insure your personal details are kept safe. None of your payment details are stored, this ensures you can be confident making your transaction.